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Shipping & Returns




SHIPPING & DELIVERY 

All orders placed before 2 PM are usually shipped on the same day*. 

In busy periods, your order will always be dispatched within 1-2 working days from the time you place your order. 
When your order has been dispatched, you will receive a confirmation by e-mail.
On the same day, you will receive a tracking number by e-mail sent directly from the courier.
We can not be held liable for any delays with the shipping company or local customs.

*Please note that orders are not shipped on weekends and holidays.

 
GERMANY
Shipping Cost: 4,90€ // Free shipping on orders over 40€.
Estimated delivery time within Germany is 1-3 working days.
Optional - UPS Express: 9€ // Receive your order the next day  (Only for orders placed Monday-Thursday)
All parcels within Germany are shipped with UPS with a tracking number.  
NOTE: No deliveries to packstations. UPS don't deliver Saturday or Sundays.

 

DENMARK
Shipping Cost: 5,50€ (45DKK) // Free shipping on orders over 60€ (450 DKK).
Estimated delivery time within Denmark is 2-3 working days.
Optional - UPS Express: 20€ // Receive your order the next day  (Only for orders placed between Monday-Thursday)
All parcels within Denmark are shipped with UPS or Deutsche Post with a tracking number.
NOTE: No deliveries to packstations.  UPS don't deliver Saturday or Sundays.

 

EUROPE (excl. Switzerland and Norway)
Shipping Cost: 12€ // Free shipping on orders over 90€.
Estimated delivery time within Europe is 2-3 working days.
Optional - UPS Express: 25€ // Receive your order the next day  (Only for orders placed between Monday-Thursday)
All parcels within Europe are shipped with UPS or Deutsche Post with a tracking number.
NOTE: No deliveries to packstations.  UPS don't deliver Saturday or Sundays.

 

THE REST OF THE WORLD (incl. Switzerland and Norway)
Shipping Cost: 25€ // Free shipping on orders over 150€.
Estimated delivery time within Europe is 3-10 working days.
Optional - UPS Express: 35€ // Receive your order the next day  (Only for orders placed between Monday-Thursday)
All parcels going abroad are shipped with UPS or Deutsche Post with a tracking number.
NOTE: No deliveries to packstations.  UPS don't deliver Saturday or Sundays.
 

Shipping and handling is the amount of money charged for the packaging and transport of goods.  

TRACK YOUR ORDER
You will receive a tracking number by e-mail send directly from the courier. Remember to track your parcel's journey, if delays should occur.
Please note that it may take up to 24 hours from the time you received it before the link is active. 

 

RETURNS & EXCHANGES 

We gladly accepts returns on both new arrivals and sale items and offers you 14 days of return from the date of your receipt.

As soon as we receive the returned items and approve the return, a full refund will be deposited to your bank account as soon as possible. Funds can only be transferred to the credit card used for the original purchase. Always keep the postal receipt with a tracking number, proving that the jewelry has been returned. Return shipping costs are at the customer's own expense. We offer no compensation for returned merchandise lost during shipping. 

If you wish to exchange your item you just have to follow the guidelines below. 

 HOW TO RETURN ITEMS: 
1. Please fill out the enclosed return form and enclose it in the shipment with  a copy of the sales receipt. You can easily reuse the box the products were sent in for the return.
2. All goods must be returned unused, in original packaging and in same condition as when received. Items showing signs of use will not be accepted. 
3. Send the return package to:
 JUKSEREI, Choriner Str. 6, 10119 Berlin, Germany
4. Please note that the package must be send with distribution directly to the address above as we are not able to pick up your package at a parcel shop. 

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