FREE Worldwide shipping Until Sunday | Extended returns until January 11th, 2019 – More info
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FREE Worldwide shipping Until Sunday | Extended returns until January 11th, 2019 – More info

Shipping & Returns

 

CHRISTMAS DELIVERY

LET'S MAKE SURE YOUR TREASURES ARRIVE ON TIME FOR X-MAS

Last date for shipping WORLDWIDE before Christmas is December 14th, before 2 pm.*
Last date for shipping within EUROPE before Christmas is December 17th, before 2 pm.*
Last date 
for shipping within GERMANY before Christmas is December 18th, before 2 pm.*

We offer the express shipping option with UPS for next-day delivery until December 20th, before 2 pm.*

*We can not be held liable for any delays with the shipping company UPS or local customs.
**UPS does not deliver Saturdays and Sundays.

Our Studio & Online Shop is closed between Christmas & New years 2018.
All orders placed in this period will be shipped beginning of January, 2019.

***

All orders placed before 2pm are usually shipped on the same day*. 

In busy periods, your order will always be dispatched within 1-2 working days from the time you place your order. 
When your order has been dispatched, you will receive a confirmation by e-mail.
On the same day, you will receive a tracking number by e-mail sent directly from the courier.
We can not be held liable for any delays with the shipping company or local customs.

*Please note that orders are not shipped on weekends and holidays.

 

GERMANY
Shipping Cost: 4,90€ // Free shipping on orders over 40€.
Estimated delivery time within Germany is 1-3 working days.
Optional - UPS Express: 9€ // Receive your order the next day (Only for orders placed Monday-Thursday before 2pm)
All parcels within Germany are shipped with UPS with a tracking number.  
NOTE: No deliveries to packstations. UPS don't deliver Saturday or Sundays.

 

DENMARK
Shipping Cost: 5,50€ (45DKK) // Free shipping on orders over 60€ (450 DKK).
Estimated delivery time within Denmark is 2-3 working days.
Optional - UPS Express: 20€ // Receive your order the next day  (Only for orders placed between Monday-Thursday before 2pm)
All parcels within Denmark are shipped with UPS or Deutsche Post with a tracking number.
NOTE: No deliveries to packstations.  UPS don't deliver Saturday or Sundays.

 

EUROPE (excl. Switzerland and Norway)
Shipping Cost: 12€ // Free shipping on orders over 90€.
Estimated delivery time within Europe is 2-3 working days.
Optional - UPS Express: 25€ // Receive your order the next day  (Only for orders placed between Monday-Thursday before 2pm)
All parcels within Europe are shipped with UPS or Deutsche Post with a tracking number.
NOTE: No deliveries to packstations.  UPS don't deliver Saturday or Sundays.

 

THE REST OF THE WORLD (incl. Switzerland and Norway)
Shipping Cost: 25€ // Free shipping on orders over 150€.
Estimated delivery time within Europe is 3-10 working days.
Optional - UPS Express: 35€ // Receive your order the next day  (Only for orders placed between Monday-Thursday before 2pm)
All parcels going abroad are shipped with UPS or Deutsche Post with a tracking number.
NOTE: No deliveries to packstations.  UPS don't deliver Saturday or Sundays.
 

Shipping and handling is the amount of money charged for the packaging and transport of goods.  

TRACK YOUR ORDER
You will receive a tracking number by e-mail send directly from the courier.
Remember to track your parcel's journey, if delays should occur.
Please note that it may take up to 24 hours from the time you received it before
the link is active. 

 

RETURNS & EXCHANGES 

HOLIDAY RETURN POLICY: All online orders placed in December 2018, get an extended return period until January 11, 2019.

We gladly accepts returns on both new arrivals and sale items and offers you 14
days
of return from the date of your receipt.

As soon as we receive the returned items and approve the return, a full refund will
be deposited to your bank account as soon as possible. Funds can only be
transferred to the credit card used for the original purchase. Always keep the postal
receipt with a tracking number, proving that the jewelry has been returned. Return
shipping costs are at the customer's own expense. We offer no compensation for
returned merchandise lost during shipping. 

If you wish to exchange your item you just have to follow the guidelines below. 

 HOW TO RETURN ITEMS: 
1. Please fill out the enclosed return-form you can find in your order and enclose it
in the shipment with a copy of the sales receipt. You can reuse the same box in
which the jewelry was sent to you for making the return.

 
2. All goods must be returned unused, in original packaging and in same condition
as when received. Items showing signs of use will not be accepted.

 
3. Send the return package to:

JUKSEREI
Rudi-Dutschke-
Str. 26
1. HH / 6. Stock
10969 Berlin
Germany

 
4. Please note that the package must be send with distribution directly to the
address above as we are not able to pick up your package at a parcel shop. 

 

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