We offer 15% off + FREE EU SHIPPING | Use code: HOMEDAYS at checkout – See more
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We offer 15% off + FREE EU SHIPPING | Use code: HOMEDAYS at checkout – See more

Shipping & Returns

 

SHIPPING

COVID-19 I INFO

Dear Friend,
Over the last couple of days life has changed a lot! We must all get used to the coming weeks and to new ways of meeting, working and being together.
The same goes for JUKSEREI. Of course, we take our responsibility to each other, to the people around us and to our community seriously.
 
We are very thankful and feel very lucky our production in Italy has been running at its usual pace.
This means we are still there to support the lives of our expert craftsmen and carefully selected suppliers. 

And this also means we are there for you.

WE ARE OFFERING FREE EU SHIPPING + 15% OFF* FOR THE NEXT 14 DAYS
USE CODE “HOMEDAYS” AT CHECK OUT
 
*We offer 15% off on all items in our online shop, SALE items + products from our LOCAL HEROES NOT included.
You may experience longer delivery times than usual. Therefore we extended our RETURN POLICY with 30 days.


If you want us to add a special greeting or even a love letter to your order, let us know under "comments" and we will include this with the delivery.
Our online orders are always nicely packed and will arrive ready to be unwrapped as a gift. 

WE HAVE TO STICK TOGETHER AND SUPPORT EACH OTHER

In the meantime, an extra big virtual hug to you, your friends and family.  

Love,
CHANETTE , ANNE, JULIE, KATLEEN, SABRINA, JANINA & MONA

 

 

All orders placed before 2pm (CET) are usually shipped on the same day.* 

In busy periods, your order will always be dispatched within 1-2 working days from the time you place your order. 
When your order has been dispatched, you will receive a confirmation by e-mail.
On the same day, you will receive a tracking number by e-mail sent directly from the courier.
We can not be held liable for any delays with the shipping company or local customs.

*Please note that orders are not shipped on weekends and holidays.

 

GERMANY
Shipping Cost: 4,90€ // Free shipping on orders over 40€.
Estimated delivery time within Germany is 1-3 working days.
All parcels within Germany are shipped with GLS with a tracking number.  
Optional - UPS Express: 9€ // Receive your order the next day (Only for orders placed Monday-Thursday before 2pm CET)

DENMARK, NETHERLANDS, BELGIUM & AUSTRIA 
Shipping Cost: 6€ (45DKK) // Free shipping on orders over 60€ (450 DKK).
Estimated delivery time is 2-3 working days.
All parcels are shipped with GLS with a tracking number.
Optional - UPS Express: 20€ // Receive your order the next day (Only for orders placed Monday-Thursday before 2pm CET) 

EUROPE (excl. Switzerland and Norway)
Shipping Cost: 12€ // Free shipping on orders over 90€.
Estimated delivery time within Europe is 2-4 working days.
All parcels within Europe are shipped with GLS or Deutsche Post with a tracking number.
Optional - UPS Express: 25€ // Receive your order the next day  (Only for orders placed between Monday-Thursday before 2pm CET)
 
THE REST OF THE WORLD (incl. Switzerland and Norway)
Shipping Cost: 25€ // Free shipping on orders over 150€.
Estimated delivery time within Europe is 3-10 working days.
All parcels going abroad are shipped with GLS or Deutsche Post with a tracking number.
Optional - UPS Express: 35€ // Receive your order the next day  (Only for orders placed between Monday-Thursday before 2pm CET)

 

Shipping and handling is the amount of money charged for the packaging and transport of goods.  

TRACK YOUR ORDER
You will receive a tracking number by e-mail send directly from the courier.
Remember to track your parcel's journey, if delays should occur.
Please note that it may take up to 24 hours from the time you received it before
the link is active. 

 

RETURNS & EXCHANGES 

RETURN POLICY EXTENDED TO 30 DAYS, FOR ALL ORDERS PLACED FROM MARCH 12th.

We gladly accepts returns on both new arrivals and sale items and offer you 14
days
of return from the date of your receipt.

As soon as we receive the returned items and approve the return, a full refund will
be deposited to your bank account as soon as possible. Funds can only be
transferred to the credit card used for the original purchase. Always keep the postal
receipt with a tracking number, proving that the jewelry has been returned. Return
shipping costs are at the customer's own expense. We offer no compensation for
returned merchandise lost during shipping. 

If you wish to exchange your item you just have to follow the guidelines below. 

 HOW TO RETURN OR EXCHANGE ITEMS: 
1. Please fill out the enclosed return-form you can find in your order and enclose it
in the shipment with a copy of the sales receipt. You can reuse the same box in
which the jewelry was sent to you for making the return.

 
2. All goods must be returned unused, in original packaging and in same condition
as when received. Items showing signs of use will not be accepted.

 
3. Send the return package to:

JUKSEREI
Rudi-Dutschke-
Str. 26
1. HH / 6. Stock
10969 Berlin
Germany

 
4. Please note that the package must be send with distribution directly to the
address above as we are not able to pick up your package at a parcel shop. 

Thank you!

 

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