Shipping & Returns
COVID-19 I INFO
Over the last couple of days life has changed a lot! We must all get used to the coming weeks and to new ways of meeting, working and being together.
The same goes for JUKSEREI. Of course, we take our responsibility to each other, to the people around us and to our community seriously.
And this also means we are there for you.
If you want us to add a special greeting or even a love letter to your order, let us know under "comments" and we will include this with the delivery.
Our online orders are always nicely packed and will arrive ready to be unwrapped as a gift.
WE HAVE TO STICK TOGETHER AND SUPPORT EACH OTHER
In the meantime, an extra big virtual hug to you, your friends and family.
CHANETTE , ANNE, JULIE, KATLEEN, SABRINA, JANINA & MONA
All orders placed before 2pm (CET) are usually shipped on the same day.*
*Please note that orders are not shipped on weekends and holidays.
Shipping Cost: 4,90€ // Free shipping on orders over 40€.
Estimated delivery time within Germany is 1-3 working days.
All parcels within Germany are shipped with GLS with a tracking number.
Optional - UPS Express: 9€ // Receive your order the next day (Only for orders placed Monday-Thursday before 2pm CET)
DENMARK, NETHERLANDS, BELGIUM & AUSTRIA
Shipping Cost: 6€ (45DKK) // Free shipping on orders over 60€ (450 DKK).
Estimated delivery time is 2-3 working days.
All parcels are shipped with GLS with a tracking number.
Optional - UPS Express: 20€ // Receive your order the next day (Only for orders placed Monday-Thursday before 2pm CET)
Shipping and handling is the amount of money charged for the packaging and transport of goods.
Remember to track your parcel's journey, if delays should occur.
the link is active.
RETURNS & EXCHANGES
RETURN POLICY EXTENDED TO 30 DAYS, FOR ALL ORDERS PLACED FROM MARCH 12th.
We gladly accepts returns on both new arrivals and sale items and offer you 14
days of return from the date of your receipt.
be deposited to your bank account as soon as possible. Funds can only be
transferred to the credit card used for the original purchase. Always keep the postal
receipt with a tracking number, proving that the jewelry has been returned. Return
shipping costs are at the customer's own expense. We offer no compensation for
returned merchandise lost during shipping.
If you wish to exchange your item you just have to follow the guidelines below.
in the shipment with a copy of the sales receipt. You can reuse the same box in
which the jewelry was sent to you for making the return.
2. All goods must be returned unused, in original packaging and in same condition
as when received. Items showing signs of use will not be accepted.
3. Send the return package to:
1. HH / 6. Stock
4. Please note that the package must be send with distribution directly to the
address above as we are not able to pick up your package at a parcel shop.